After hours: Anoop Ammunni
Anoop Ammunni, Director, Presales & Consulting, CodeGreen Systems
How did you come to be in your current role?
Back in 1999, following my graduation in engineering, I started my career with networking and security, training and getting certified with Cisco and Microsoft technologies. From the network/security engineer role, I eventually became a team leader of projects implementation team. After 12 years of experience in the industry, I moved to presales and consulting. Eventually I arrived to the position where I am now.
What is your management philosophy?
Customer support is not an action, but an attitude and customer support is everything in the industry we operate in.
What was your first computer, and when did you first use it?
It was back in 8th grade at my school’s lab facility. The computer was a 286 machine with those 8” floppy discs with 1.2MB capacity.
What is your greatest achievement?
Achievement is very subjective, be it professional or personal, and everyone has a different definition. To me, there is nothing to be called greatest here. It would be those brief moments of satisfaction when customers say they are extremely happy with our support and would like to retain us as their key solution provider.
What was the biggest challenge you have faced and how did you overcome it?
It was in my very early days of career, when I was asked to join our then sales manager for a technical discussion with a C-level executive in a bank. I was viewed to be too inexperience and the sales manager was asked to come back with someone more senior instead than me. Long story short, eventually I had to run that project due to circumstances and it turned out well. For the very next project from the same organisation, one of their official requests was that I should be the one heading the entire project.
What is your fondest memory of working in the Middle East industry?
The level of diversity of customer interaction I get to experience is amazing and I think it’s a blessing in the Middle East. You get to interact with such a wide range of enterprise customers from all parts of the world. Yes, it’s challenging at times, but what you gain from the experience is incredible.
What technology do you think will have the biggest impact on the market in 2017?
I see many large enterprise customers, who previously passed on cloud couple of years back, have now moved to cloud. Cloud has those obvious benefits, but then when it comes to security and privacy, it’s still daunting. Currently it’s the trust factor plays out here more than the security controls, which should not be the case. I believe technologies around security and privacy of customer data will have the biggest impact in the coming years.
What’s the best way to deal with stress?
Look at everything as the way it is with absolutely no prejudice. Realising stress is something non-existent and is our own making. Some good quality sleep too.