dnata signs on Avaya as strategic technology partner
As part of the five-year project, the communications technology company will deploy its Avaya Private Cloud Services (APCS) suite.
Dnata, a global air services provider and member of the Emirates Group, has announced that it has signed on Avaya Managed Services as a strategic technology partner.
As per the agreement, Avaya will aid dnata in developing its customer service digital transformation strategy with the deployment of Avaya Private Cloud Services (APCS).
The five-year project will see the development of a cloud-based contract centre, collaboration, networking and video conferencing platform.
Paul Gale, vice president Global Contact Centres, dnata, shared: "We have embarked on a digital transformation journey that will enable us to confidently deliver on our growth strategy while building a superior customer experience. One of the main challenges of being a global business with multiple brands and services, is delivering a consistent and yet extremely personalised experience.
"Our project with Avaya will enable us to have the platform we require to quickly achieve the two, while expanding our portfolio of businesses and services. The team at Avaya were exceptional in building a solution that delivers on our business objectives today and in the future."
Nidal Abou-ltaif, president, Avaya International, said: "Avaya is proud to have been selected by dnata as provider of choice for this global customer experience platform. By working closely with dnata, we will be able to support them in their objective of delivering a world-class customer experience.
He added: "This is the perfect demonstration of the strength of our cloud services offerings and how we can help enterprises achieve their digital transformation goals. We look forward to strengthening this partnership with dnata over the next five years and moving forward with them to deliver the business outcomes they are looking for."