SEWA’s Smart Metering to spur novel services

Sharjah Electricity and Water Authority is showcasing its latest service offerings at GITEX Technology Week.

Tags: Sharjah Electricity & Water AuthorityUnited Arab Emirates
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SEWA’s Smart Metering to spur novel services The smart metering pilot project will conclude in the next three years.
By Staff Writer Published  October 20, 2016

From its section in the heart of the Government of Sharjah’s pavilion at GITEX Technology Week 2016, the Sharjah Electricity and Water Authority (SEWA) is showcasing its latest service offerings. These include new services, such as online gas connection request, which enables customers to request for gas conversions, as well as online stop service request for customer’s premises.

The government authority is also highlighting the recently launched SEWA App Version 3.0, and is also promoting its Green Bill Campaign at GITEX, where stand visitors can update their profiles and receive electronic and SMS bills.

Additionally, SEWA is also promoting is its smart meter project, which will eventually see the replacement of outdated meters across Sharjah. Currently focused on the commercial and industrial sectors, the pilot project, which started over a year and a half ago, has already deployed over 12,000 smart meters in the emirate. It is slated for completion within the next three years.

“The smart metering systems will read the consumption levels for each premise or each customer on a daily basis,” says Marwa Al Suwaidi, head of smart services management section, SEWA.

Working closely with vendor partners, such as Etisalat, du, and Ziv, to name a few, Al Suwaidi explains that the project is not only about saving costs. Collating readings from premises via technical lines or radio frequency, the readings would be able to highlight if there is constant peak in data that may indicate a leakage. SEWA would be then able to react by sending a maintenance crew and even informing the
customer directly.

“We already have an app on the Apple store and Android. It handles online payments, bill inquiry, fault reporting, news feeds and notifications,” explains Al Suwaidi.

“We can also send customers conservation tips through the app and consumption statistics.”

Al Suwaidi adds that the platform will eventually have a ranking system that will hopefully engage customers to become more competitive with their neighbours, in conserving resources.

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