Dubai Municipality brings huge array of digital services
Dubai Municipality is leading the way towards smart government services at today’s show.
Dubai Municipality is leading the way towards smart government services at today’s show. The government department is showcasing a diverse range of digital services at its stand; from an app for its geographic address system, to geodetic monitoring systems, sustainability solutions and smart gate access systems.
“Dubai Municipality is focusing on transforming all Dubai Municipality services into smarter, customer-centric designed services,” says Dubai Municipality’s director general, Engineer Hussain Lootah.
“We want to ensure that our customers’ expectations are exceeded and ensure the high quality of the services provided, as well as the way to deliver the services itself. We want to develop a happy and sustainable city with smart integrated services,” he adds.
Behind the development of various digital services Dubai Municipality has been busy reengineering its business processes. This has meant ‘mapping’ processes to ensure customer-centric experiences, creating integrated government services to reduce cost and save time, reducing steps to complete certain tasks and conducting customer interviews to better understand user requirements and concerns.
“To develop its range of mobile apps and services the municipality leverages its own in-house team. However, with other ‘specialised’ solutions, we use external vendors with good market reputation and experience to implement our transformational projects,” says Lootah.