Samsung Galaxy Note7 owners in UAE offered refund

Ministry of Economy said people should stop using their Galaxy Note7 phones and shut it down

Tags: Samsung Corporation
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Samsung Galaxy Note7 owners in UAE offered refund A statement from the Ministry of Economy said people should stop using their Galaxy Note 7 phones and shut it down. (Jason Kempin/Getty Images for Samsung)
By  Staff Writer Published  October 12, 2016

Samsung Galaxy Note 7 owners can get a refund if they return the phone to the place of purchase, according to the UAE Ministry of Economy.

A statement from the Ministry of Economy said people should stop using their Galaxy Note 7 phones and shut it down.

The ministry's customer care department said all phones must be returned back to the shops from where they were bought.

In case, the shop owner refuses a refund then people need to contact consumers' right department and register a complaint.

Samsung said on Tuesday it had decided to stop manufacturing Note 7s less than two months after its launch, dealing a huge blow to its reputation and outlook after failing to resolve safety concerns.

Samsung announced the recall of 2.5 million Note 7s in early September following numerous reports of the phones catching fire and on Tuesday it finally pulled the plug on the $882 device in what could be one of the costliest product safety failures in tech history.
The decision to scrap the Note 7 came after fresh reports of fires in replacement devices prompted new warnings from regulators, phone carriers and airlines.

"(We) have decided to halt production and sales of the Galaxy Note 7 in order to consider our consumers' safety first and foremost," the South Korean firm said in a filing to the Seoul stock exchange.

Samsung said earlier it asked all global carriers to stop sales of the Note 7s and the exchange of original devices for replacements, while it worked with regulators to investigate the problem. The company is offering to exchange Note 7s for other products or refund them.

Samsung's decision to pull Note 7s off the shelves not only raises fresh doubts about the firm's quality control but could result in huge financial and reputational costs.
Analysts say a permanent end to Note 7 sales could cost Samsung up to $17 billion and tarnish its other phone products in the minds of consumers and carriers.

Investors wiped nearly $20 billion off Samsung Electronics' market value on Tuesday as its shares closed down 8 percent, their biggest daily percentage decline since 2008.

The premium device, launched in August, was supposed to compete with Apple's latest iPhone for supremacy in the smartphone market. Well received by critics, its first problem was a shortage as pre-orders overwhelmed supply.

But within days of the launch images of charred Note 7s began appearing on social media, in the first sign that something was seriously amiss with the gadget.

The South Korean firm did not comment on whether it had identified the cause of the fires in the replacement devices, although officials in Seoul said it was looking at several possibilities including the batteries.

*With input from Reuters

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