TRA and Prime Minister's Office launch Government Service Bus
GSB project currently connecting nine local and federal government entities
The Telecommunications Regulatory Authority's (TRA) and the Prime Minister's Office have launched the Government Service Bus (GSB) project, to connect federal government entities.
The GSB is a secure system which links local and federal government entities, to enable easier interchange of data and integration of systems.
Six federal entities and three local ones are connected in the GSB project at present, and the GSB is handling 15 government services.
The TRA started working on the GSB project at the end of July this year after the launch of the UAE Smart Cloud which is also a part of the UAE Government Network (FEDnet) programme.
Six federal entities that are participating in FEDnet - the Ministry of Interior, the Ministry of Human Resources and Emiratisation, the Ministry of Health & Prevention, the Ministry of Community Development, the General Pension and Social Security Authority, and the Insurance Authority - joined the GSB project, followed by the Sheikh Zayed Housing Programme, the Abu Dhabi Systems and Information Centre and the Abu Dhabi Retirement Pension & Benefits Fund.
HE Hamad Obaid Al Mansoori, TRA Director General, said: "The launch of the GSB project is in response to the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to complete the smart transformation process and link all government services to one another as part of the government's digital integration. In so doing, access to services becomes easier, faster and simpler - which is the essence of mGovernment - and achieve the goal of satisfaction and happiness for our customers. In the next phase, we will focus on working under the directives of our wise leadership to further incorporate connectivity, efficiency, satisfaction, quality and innovation in bringing happiness to customers."
HE Hessa Essa Buhumaid, Assistant Director General for Government Services and Leadership at the Prime Minister's and Office of the Future noted that the GSB project is an important step towards customer's happiness by facilitating services and enabling the entities to get the information and other documents via a secure database, resulting to easy and quick service."
"This project saves the customer's efforts and time through getting one or more services, and makes it a happy journey for the customer, which reflects positively on the government work and achieve the integrity among all entities, translate the efforts of smart transformation into reality. So all government entities should benefit from this opportunity and connect their data to this integrated system", Buhumaid added.
The TRA stated that use of the GSB has improved performance of ten key services from the government organisations involved, and will save around 7,460 work days from government by improving efficiency.