Samsung Gulf Electronics begins Galaxy Note7 exchange in UAE

Note7 owners have until 31 December 2016 to exchange their device

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Samsung Gulf Electronics begins Galaxy Note7 exchange in UAE Samsung stopped sales of the Note 7 earlier this month after an investigation revealed an issue related to an isolated battery cell. (Jason Kempin/Getty Images for Samsung)
By  Aasha Bodhani Published  September 28, 2016

Samsung Gulf Electronics has begun its Samsung Galaxy Note7 Exchange Programme in the UAE, after reports that the devices were exploding due to a hazardous battery flaw.

Note7 owners can now begin to exchange their existing device for a brand new one by visiting selected Samsung stores in the UAE. Furthermore, owners can exchange their device at GITEX Shopper, at the Dubai World Trade Centre from 1 October until 8 October.

Samsung stopped sales of the Note 7 earlier this month after an investigation revealed an issue related to an isolated battery cell. Samsung is now confident the battery issues has been resolved and has also introduced an additional measurement to ensure customer safety.

Samsung has issued new software to existing Galaxy Note7 devices in the Gulf region that limits the battery charge to 60%. By actively limiting the ability to charge to full capacity, Samsung aims to reinforce the message to customers that they should immediately replace their handset.

In addition, customers who exchange their device will notice an update to the battery icon. Any Galaxy Note7 device that shows a ‘green' battery icon on the device notification bar, the ‘Power Off' prompt screen or the Always-On Display can be assured that their device is safe for charging.

Since initiating the global replacement programme, around 60 percent of customers in the U.S., Korea and Europe have participated in the Galaxy Note7 exchange programme.

Note7 owners have until 31 December 2016 to exchange their device.

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