TechAccess certifies as Huawei CSP
VAD qualifies as Certified Service Partner for Huawei
TechAccess has qualified as a Certified Service Partner (CSP) for Huawei for the UAE.
The value-added distributor has put in place a number of capabilities to reach CSP status, including a team of certified engineers, a 24/7 help desk, support ecosystem, and meeting service management standards and policies.
TechAccess only began working with Huawei this year, and is now the vendor's only GCC-wide distributor. TechAccess has assigned a dedicated team to cover several countries including the UAE, Saudi Arabia, Oman, Kuwait, Qatar, Bahrain, Iraq, Pakistan and Afghanistan.
"Becoming a CSP is a matter of pride for TechAccess, and we're extremely happy that we were able to achieve this status so quickly," said Masood Salem, general manager for Huawei at TechAccess. "It reflects the trust that Huawei has in our expertise and our commitment to being a true valued-added distributor, that is dedicated to growing its market share across the region, and simultaneously taking care of its partners' requirements. We believe the investments we've made so far demonstrate our promise to the business, our partners and to the vendor. CSP status will help us build incremental business value for ourselves as well as our vendors and partners."
As a Certified Service Partner for Huawei, TechAccess can now sign direct service contracts with end-customers, and provide 24/7 support services. TechAccess will provide its CSP services under its dedicated brand TechCare.
"One of the key benefits for us as a CSP is that we get strong alignment with customers. This allows us to have a deeper relationship with customers, which is important, to understand what's working, what challenges they face, and what their plans are for the future. This achievement is just the beginning of our efforts towards becoming Huawei's first CSP for the region in the near future. We have already initiated talks with Huawei, and that will be one of TechAccess' key objectives in 2017," added Salem.
TechAccess works closely with Huawei and its partner community to create tangible benefits for customers in fields such as government, finance, transportation, energy, education, healthcare, manufacturing and agriculture. With Huawei's various ICT solutions, and TechAccess' wide regional reach, organisations can look forward to greater efficiency and new business models.