Samsung supplier denies fault with battery after Note 7 fire in China
Samsung and Amperex Technology investigate reports of Galaxy Note 7 explosions
Samsung Electronics is in the middle of an investigation after several Galaxy Note 7 handsets had caught fire, with sources citing a faulty battery, however a supplier has stated this is not the case.
According to Reuters, claims circulated on social media that two Galaxy Note 7 owners in China claimed that their handsets had overheated, as-well-as explode. However, Samsung's main supplier, Amperex Technology (ATL), said in a statement that external factors were to blame for these incidents.
ATL's said in a statement: "Samsung has begun an initial investigation and determined that the device's overheating had no direct link to the batteries our company produced. We judge that the heat source originated outside of the battery, and the overheating was very possibly caused by external factors. According to the burn marks on the sample, we surmise that the source of the heating comes from outside the battery, and it's very likely that there was an external factor causing the heating problem."
Reuters also revealed that an ATL official stated that whilst one of its batteries was in the Galaxy Note 7 that had caught fire, it was caused by something other than the battery.
Two weeks after Samsung launched the Note 7, it announced a worldwide recall after it received 35 separate reports over an apparent hazardous flaw.
Samsung has identified the issue and plans to "voluntary" replace every Note 7 already in the market, it further stated Note 7 customers can exchange their current device with a new Galaxy Note 7 or exchange it for a Galaxy S7 or S7 Edge along with a refund of the price difference.