Samsung Gulf Electronics announces exchange program for Galaxy Note 7
Samsung is offering Galaxy Note 7 owners a replacement model after reports stated a "battery cell issue"
After a successful launch, Samsung was forced to halt its sales and recall and replace devices that have already been sold due to a battery flaw.
Samsung Gulf Electronics has now announced the availability of its exchange program for Galaxy Note 7 owners in the UAE. Whilst there has been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note 7 exchange program. Plus, because customer safety is an absolute priority, Samsung has stopped sales of the Galaxy Note 7.
"Samsung is taking a proactive approach to address customer needs around the Galaxy Note 7," said Ismail Yoon, President of Samsung Gulf Electronics. "We are encouraging customers to replace their Galaxy Note7 by taking advantage of our Product Replacement Program. "The safety and satisfaction of our customers is Samsung's top priority."
For customers who have the Galaxy Note7 device, Samsung in the UAE will voluntarily exchange their current device to a new Galaxy Note7 over the coming weeks till 31 December 2016 at multiple locations. Until the new Galaxy Note 7 stock arrives, a loan device will be provided as an option.
Galaxy Note 7 owners are advised to call Samsung Customer Service at on 800-Samsung (800-7267864) for any questions or concerns.