Samsung recalls Galaxy Note 7 over hazardous battery flaw
Reports have emerged worldwide that the Note 7 battery can catch fire whilst charging
Two weeks since the launch of the Galaxy Note 7, Samsung has been forced to halt its sales and recall and replace devices that have already been sold due to a battery flaw.
The South Korean electronics giant faced backlash after it received 35 separate reports stating a "battery cell issue" causing the device to explode or catch fire, to which Samsung has recalled 2.5m devices.
Samsung has identified the issue and plans to "voluntary" replace every Note 7 already in the market, it further stated Note 7 customers can exchange their current device with a new Galaxy Note 7 or exchange it for a Galaxy S7 or S7 Edge along with a refund of the price difference. The company is also providing Note 7 users with a $25 gift card or bill credit for any inconvenience caused.
Despite Samsung reacting immediately to the issue, consumer rights organisation, Consumer Reports, has criticised how Samsung has handled the recall. It said Samsung should have worked with the Consumer Product Safety Commission in the US, as the battery issues come under provisions of the Consumer Product Safety Act.
The flaw could potentially damage Samsung's momentum, especially as of late, the electronics giant has experienced successful feedback on the Galaxy S7 and Gear S3. Furthermore, its biggest competitor, Apple, will be unveiling its latest flagship device on 7 September, meaning if Samsung is unable to turn things round quickly it could lose a lot of sales to Apple's new iPhone.