Zain Iraq, Ericsson extend managed services deal

Three-year agreement covers Zain Iraq’s nationwide 3G mobile network of over 4,200 sites

Tags: EricssonZain - Iraq
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Zain Iraq, Ericsson extend managed services deal Tarek Saadi, head of CU GCP and Zain at Ericsson (left) with Scott Gegenheimer,Zain Group CEO after signing the deal.
By  Manda Banda Published  August 29, 2016

Zain Iraq and Ericsson have signed a three-year extension of their network and IT operation and optimisation managed services agreement.

Under the extended deal, Ericsson will continue to optimise, transform and manage network and IT operations for Zain's nationwide 3G mobile network in Iraq, which currently includes over 4,200 sites across the country.

This agreement according to the two companies, will allow Zain to focus on expanding its network and offering appealing voice and highly demanded data services to meet customer needs, especially in the corporate sector.

The deal will result in Zain ramping up its offer to deliver best quality of service and experience to its 11.2 million customers using Ericsson's managed services capabilities.

Scott Gegenheimer, Zain Group, CEO, said: "Through this agreement, Zain Iraq will be better positioned to support the evolution and growth of the telecommunication industry in the country and ensure that all Iraqis receive urgently-needed quality mobile telecommunication services."

Gegenheimer added that social volatility has led to network instability in this huge and significant market for Zain, and as the company strives to continue providing connectivity for customers, the close relationship with Ericsson enables Zain to maintain vital mobile services and further contribute to the economic and social development of Iraq's economy.

Rafiah Ibrahim, head, Middle East and East Africa at Ericsson, said: "Today's announcement is another testimony of our long-term partnership with Zain in Iraq and across other markets. Throughout the years, we helped Zain in Iraq to provide a differentiated experience to its customers and we look forward to continuing our partnership and transform Zain's network with our experience centric managed services offerings."

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