Bringing the pieces together

ACN touches base with systems integrators engaged across a variety of verticals to discover what makes them tick

Tags: United Arab Emirates
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Bringing the pieces together ACN touches base with systems integrators engaged across a variety of verticals to discover what makes them tick.
By  Alexander Sophoclis Pieri Published  July 10, 2016


Maintaining a strong presence in the UAE, Qatar, Bahrain and Oman, as well as being active in parts of Europe and the Americas, Finesse is a reputed name in the global technology service market.

Finesse’s offerings includes products in business intelligence, enterprise content management, risk and compliance, governance, and corporate performance management.

Additionally, the company offers a range of applications designed specifically for banking, such as its real-time fraud management application, as well as recent additions with the Currency Sterilizer and a remote signature platform called Robotic Wet Signature.

“The role of systems integrators has gradually shifted from being typical technology-driven entities that ensured systems work together towards the ones who  understands the complexity of today’s business demands and aligns technology components accordingly,” comments Raju Ramesh, co-founder and CEO of Finesse.

While active across a number of verticals, which includes healthcare, education, energy, government and utilities, the technology and process outsourcing service provider has garnered a solid reputation within the banking, financial services and insurance (BFSI) market.

To date, the company has reportedly served more than 100 banks and financial institutions across the globe.

Finesse’s CEO went on to add that vertical application markets, such as BFSI, communications and media, government and manufacturing, continue to serve as high revenue generating segments for systems integration services.

By comparison, markets such as healthcare, utilities, and services, tend to boast faster growth in revenues.

“Clients increasingly look for  system integrators which do not let the latest technologies hold them back, but propel them forward to greater heights in giving enhanced value  to their clients,” explains Ramesh.

“As customer demands continue to evolve, they want more connectivity for their data and systems and they expect integrators to be ever prepared to help facilitate real-time business analytics.”

Additionally, Finesse’s CEO also noted that certain sectors, such as transportation, power and water plants, as well as property construction, which are driven by government investments, could end up being, “opportunity drivers for projects such as ERP and operational systems.”

However, the real game changer that is expected to greatly impact how SIs approach their respective models and execution strategies, lies with evolving trends in technology.

“The adoption of cloud, mobility and social media will have serious implications on the ecosystem of systems integrators,” explains Sunil Paul, co-founder and COO of Finesse.

“On the other hand it represents another opportunity for SIs. Since it requires a lot of integration chores, maintenance and support, the answer seems to be in managed services or in outsourced models, turning to OPEX models with a Plug and Play approach. These will be key influencers for the SI markets in the near future.”

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