Iraqi Airways brings SITA on board to launch global contact centre

The SITA-operated centre will oversee management of the airline’s reservations across 13 destinations.

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Iraqi Airways brings SITA on board to launch global contact centre The contact centre will see the deployment of SITA's unified communications technologies, which is expected to consolidate voice, data and audio onto one platform.
By  Alexander Sophoclis Pieri Published  July 5, 2016

IT technology firm SITA has signed on with Iraqi Airways to help launch a reservation contact centre in Amman, Jordan. Operated by SITA, the facility will aid the airline in better managing its reservations across 13 countries.

The contact centre will see the deployment of SITA's unified communications technologies, which is expected to consolidate voice, data and audio onto one platform. Additionally, the cloud-based infrastructure will enable Iraqi Airways to connect across all its destinations.

The latest implementation follows SITA's previous installation of its Horizon® Passenger Management & Distribution system. Iraqi Airways is now able to integrate the contact centre with its ticketing, e-commerce, inventory and departure control systems.

Commenting on the new call centre, Osama Al Sadr, CEO of Iraqi Airways, said: "As we continue to expand of our network across the globe, we needed a world-class reservation centre that could assist our passengers across our network 24/7.

He added: "SITA was able to quickly provide us with a global presence with a fully-trained team. It also ensured that the centre was able to accommodate our future growth as our network and operation continues to expand."     

Hani El-Assaad, SITA President, Middle East, India, and Africa said: "SITA's global presence and infrastructure made it possible to quickly develop a reservation centre to support Iraqi Airways' international network expansion."

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