SDO highlights happiness strategy at Dubai Police General HQ
H.E. Dr. Aisha Bint Butti Bin Bishr, director general of SDO visited Dubai Police to showcase the happiness initiative
Smart Dubai Office (SDO) held an introductory meeting at the Dubai Police General headquarters to showcase the Smart Dubai Happiness agenda.
The agenda has been approved by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai the happiest city in the world.
H.E. Dr. Aisha Bint Butti Bin Bishr, director general of SDO, met with major general Khamis Mattar Al Mazeina, commander-in-chief of Dubai Police. Dr. Aisha showcased the initiative, which follows an internationally benchmarked change agenda framework, identifying 16 programmes in 4 strategic portfolios; Discover, Measure, Change and Educate.
The initiative focuses mainly on formulating a strategy related to happy experiences based on scientific grounds and designed to assist decision-makers and leading entities from both the government and private sectors in identifying the impact of policies, programmes and projects in terms of how much they achieve the satisfaction and happiness of the society.
Al Mazeina reiterated Dubai Police's support for the strategic goals of the happiness agenda initiative and all relevant government orientations. Al Mazeina commended the distinguished efforts exerted by the SDO for implementing its happiness agenda with the aim of supporting Dubai's transformation into a smart city through the adoption of a globally unique, science-based approach that puts the happiness of the public at the forefront of its priorities.
Dubai Police strives to maintain its lead in making its customers happy and has launched many happiness-related initiatives and programmes including an index to measure customers' happiness about its services, which are provided through its website, smart app and smart watch, with their happiness monitored daily.
Dubai Police also launched the "Pulse of Happiness", a smart system which is the first of its kind in the region for continually monitoring the employees' real time happiness reflections in relation with their work environment, volume of work or psychological and social aspects, Al Mazeina said, adding that this would make it easy to devise appropriate solutions for raising employees' happiness rates.
Al Mazeina stated that the initiative was based on Dubai Police's firm belief that happy employees would be more productive at work and this would directly reflect on the happiness of customers, noting that the measurement results showed that 95.8% of Dubai Police employees were happy.
Dubai Police recently renamed its Department of Community Service as Department of Community Happiness and Customer Service Division.