STC sets stage for Saudi Growth
Dr Tarig M Enaya of STC spoke to .GOV about how the telecom operator is supporting Saudi Arabia’s Vision 2030
At another level, we are involved in crucial national projects like the Government Email project being championed by Saudi Post, an extremely important project because it will provide all government organisations with the email services they need to manage e-government services.
We of course work with all government and semi-government agencies, and have a variety of smaller and medium sized projects and activities, most of which we engaged before the announcement around Vision 2030, as part of our support of digitization and the national transformation project.
What are the barriers to digitisation in the Kingdom?
Enaya: I believe that one of the greatest barriers facing organisations inside the Kingdom is adoption at two levels. At one level, how the public has embraced digitized government services, and at another level how government organisations and large corporations map out their digitization initiatives starting with how their business processes are structured.
For the public, getting used to the idea of getting served through a mobile app can at times be challenging, but this will solve itself in the long run.
For government organisations and large corporations, having the right business processes and practices in place can at times generate bad digitization executions and at other times can in fact hold back whole digitization and e-government service projects.
This is not the norm. In fact, some government organisations, particularly security organisations have launched some very important initiatives in this area, like Absher.
Then comes the integration and electronic data interchange segment of any project, because there are typically many vendors involved, one of the most crucial success elements is project management and governance. Technology is not really a factor here, rather how it is leveraged and mandated is what really makes a difference.
We have made great strides inside the Kingdom when it comes to technology adoption, also a lot has been done to address technology management, but I believe that more can be done here. With more and more digitization projects, this will become more and more of an issue.
What will be the benefits of achieving greater digitisation?
Enaya: Digitization will increase competitiveness across the economy. It will increase the competitiveness of government agencies, who will in turn provide better services to the public and companies. The competitiveness will of course spread across the economy because everyone will become more agile. Services and administration will also be more transparent, and in the medium term government services will become more mature to help create a more competitive economy.