Gartner: 60% of digital businesses likely to suffer major service failure by 2020

The majority of digital businesses will be hampered by the inability of their respective IT security teams to manage risk.

Tags: Cyber crimeDigital transformationGartner Inc. (www.gartner.com/technology/home.jsp)United Arab Emirates
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Gartner: 60% of digital businesses likely to suffer major service failure by 2020 Proctor: "Cybersecurity is a critical part of digital business with its broader external ecosystem and new challenges in an open digital world." (Shutterstock)
By  Alexander Sophoclis Pieri Published  June 9, 2016

Gartner recently unveiled findings that project 60% of digital businesses will likely experience a major service failure by 2020.

According to the marketing research firm, this will likely stem from the incapability of IT security teams to address cybersecurity and mitigate digital risk.

As part of its findings, Gartner highlighted five key areas that would aid companies in addressing cybersecurity challenges within a digital business environment.

These include improving leadership and governance, as well as evolving the IT security mind-set to tackle an evolving threat environment and rapidity of digital business.

Equally important will be the need to address behaviour change and engagement, in terms of employees and customer relationships. The argument from Gartner states that cybersecurity will need to incorporate a people-centric approach that takes into consideration process and cultural change.

Paul Proctor, vice president and distinguished analyst at Gartner, said: "Cybersecurity is a critical part of digital business with its broader external ecosystem and new challenges in an open digital world.

"Organisations will learn to live with acceptable levels of digital risk as business units innovate to discover what security they need and what they can afford. Digital ethics, analytics and a people-centric focus will be as important as technical controls."

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