du selects Ericsson as IT managed services partner

Ericsson will hold end-to-end responsibility for du’s IT infrastructure, application operations and security compliance

Tags: Du (www.du.ae)EricssonMergers and acquisitionsUnited Arab Emirates
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du selects Ericsson as IT managed services partner Farid Faraidooni, chief operations officer at du and Patrik Melander, Head of Ericsson in GCC and Pakistan sign long-term agreement
By  Aasha Bodhani Published  May 23, 2016

UAE telecommunications operator du has announced it has selected Ericsson to manage its IT infrastructure.

Under the long-term partnership, Ericsson will deploy its tools, processes and ways of working on an end-to-end basis to improve du's infrastructure performance and support high-quality customer experiences.

Ericsson will manage du's IT service desk, data centre operations and user computing and enterprise system management processes. Furthermore, Ericsson will manage IT application operations for du's Enterprise Support Systems and Operational Support Systems and Business Support Systems.

Farid Faraidooni, chief operations officer at du, said: "IT systems play a pivotal role in operators' business process and service quality assurance. To stay ahead of the game, we are collaborating with Ericsson to support our rapid growth and ambition to continue delivering best-in-class services and overall experiences to our customers.

"Ericsson's solutions will enable us to optimise service quality and reduce time to market, while simultaneously becoming more lean and efficient in our operations."

Rafiah Ibrahim, head of Ericsson region Middle East and Africa added: "Today's announcement reflects our long standing partnership with du.  In the midst of the digital transformation, we bring our IT expertise and understanding of the challenges and opportunities in order to serve the digital agenda for du.

"It also strengthens Ericsson's presence in the United Arab Emirates and highlights our technology and services leadership, which is paving the way for realising the Networked Society in the country," she added.

Ericsson's responsibilities also include ensuring IT security compliance for du's IT environment, as well as supporting du in all future IT infrastructure projects.

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