End to end visibility
New infrastructure lifecycle tools pave way to better IT asset management
Every organisation has to be able to able to keep track of the infrastructure they have in their IT environment.
IT infrastructure goes through a cycle that starts from the moment an organisation decides to procure a piece of IT equipment, explains Sridhar Iyengar, Vice President of Product Management at ManageEngine. The servers, routers, computers etc. have to go through a process from identifying what the organisation wants, securing the budgets for it, procure it and configure it when it gets in the office and finally deployed. And finally hardware has a shelf life after which it goes through a retirement phase when time of disposal arrives.
On the software side, Iyengar continues, the IT manager needs to understand the licensing terms for the software, and if it’s a user-based license, how many users in the organisation are going to use it. The contracts for those licenses have to be tracked to ensure that when the maintenance and support contracts come up, IT has to ensure that the licenses are paid for so operations can go on without disruptions. Further, Iyengar explains, if the organisation decides to pursue an ISO certification, they will have to be audited based on the processes they follow the licenses they have procured and are currently using.
Some organisations are facing the challenge of even if they have a specific policy to renew their assets every few years they require some data to know where to start, says Ahmed Yehia Seleem, Regional Manager, Middle East for Nexthink. Certain organisations still depend on assumptions as to what needs to be replaced. This type of random decision does not work well in properly predicting what could happen if certain decisions are taken.
The Nexthink end user analytics solution, the Nexthink IT Operations Analytics collects information from all end-user devises in real time. A reporting dashboard provides the information needed that can be used for IT procurement department to find out if a software they have purchased is being used of not or the hardware they want to upgrade or replace is actually facing problems, Seleem explains.
“A customer who uses ManageEngine products would use our products to efficiently manage their IT and the biggest factor for them would be higher productivity,” says Iyengar. “It would be very time-consuming and much more complex if organisations did not have this capability.”
Iyengar says ManageEngine offers software that can detect failure before the actual failure happens. “Our solutions can detect anomalies or performance degradation before the actual system fail. In such cases, getting to know that equipment is about to fail is very crucial to organisations as they can take proactive measures to ensure availability.”
All IT infrastructure, from the most advanced security devices to the most basic tools being used in a datacenter have a shelf life, notes Amer Alkana, Technology Specialist, SAP MENA. During this shelf life, it is prudent to manage the maintenance and the operations of such system. “However, as different organisations have different operational objectives and goals, these impact the lifecycle of their IT infrastructure, which is why organisations need a policy to manage their infrastructure,” Alkana adds.
There are key concerns for CIOs and IT managers that IDC has identified.