Dell extends Premium Support to ME

Dell's Premium Support service offers 24/7 consumer support for PCs owners

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Dell extends Premium Support to ME Premium support is powered SupportAssist technology, which automatically detects both hardware and software issues and alerts consumers when an issue is detected.
By  Aasha Bodhani Published  May 10, 2016

Dell has announced that its Premium Support service for consumer PCs will now be available in an additional 110 countries, including the Middle East.

The service aims to reduce the time it takes to solve common hardware problems by providing 24/7 anytime, anywhere access to expert Dell technicians, onsite service after remote diagnosis and automated support for consumer PCs and tablets.

Premium support is powered SupportAssist technology, which automatically detects both hardware and software issues and alerts consumers when an issue is detected. SupportAssist also enables Dell's technicians to initiate contact with customers and begin resolving the problem, often before they even know an issue exists.  

Other features include software support and collaborative assistance for preinstalled software titles, such as Microsoft Office, Explorer and Outlook. Plus assistance on network connectivity, printer setup, back-up, anti-virus set up and operating system upgrades.

"Through research we conducted, our customers told us their top priorities when it comes to support are timely and efficient service delivery, knowledgeable service staff, and coverage of both hardware and software issues," said Doug Schmitt, vice president and general manager of Global Support and Deployment at Dell.

"With Premium Support we're serving customers on their terms with 24x7 support from highly trained technicians in the method they prefer and onsite support when they need it. They can rest easy knowing Dell experts stand behind them no matter where in the world they may be."

The service is currently offered in the US and Canada, but is now being rolled out in 110 countries across Asia Pacific, Europe, the Middle East, Africa and Latin America.

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