TRA meets UAE operators to discuss benchmark scores
TRA discusses the quality of mobile networks in the UAE with Etisalat and du
H.E. Hamad Obaid Al Mansoori, director general of telecommunications regulatory authority (TRA), discussed with H.E. Saleh Abdullah Al Abdooli, CEO of Etisalat group, and with Osman Sultan, CEO of du, the results of the annual benchmarking of the quality of mobile networks in the UAE.
The two recent meetings aimed to support common efforts to improve the quality of local telecommunications services to ensure end-user happiness, plus place the UAE on the global ICT map. Both parties discussed the most effective ways to further enhance services and how such a move could impact the country's score in Network Readiness Index (NRI).
TRA's H.E. Al Mansoori said: "Amid the positive results of the latest survey, we remain committed to excellence in accordance with the directives and vision of our wise leaders. We see many promising opportunities to continuously improve our telecommunication services through close coordination between local operators to ensure that these services are aligned with our vision to reinforce the UAE's international leading position in telecommunications.
"We will continuously move forward towards this direction as part of the national efforts to keep up with the latest ICT developments, with an aim of promoting customer confidence, satisfaction and happiness."
H.E. Al Mansoori emphasised the commitment on strengthening the cooperation between the TRA and Etisalat and du to further improve the quality of local mobile phone networks services, achieve the Authority's strategic objectives, and enforce a regulatory framework that stimulates competition and enhances the quality of offered services.
H.E. added: "The survey's positive results reflect the efficiency and correct strategies that we have implemented. This achievement is a strong incentive for us to continue to work with high spirit based on advanced methodologies designed to maintain the quality of telecommunications services, particularly with regard to round-the-clock access and reliability.
"We will continuously coordinate with Etisalat and du to improve the local sector, keep up with the global developments, and achieve international leadership."