ManageEngine enters the self-service IT analytics market
Analytics Plus targets ITSM Teams with out-of-the-box data analytics
IT management solutions vendor ManageEngine has announced its entry into the self-service IT analytics market with the launch of Analytics Plus.
Designed for mid- to large-size organisations that want to draw insights from their IT data, Analytics Plus integrates with various data sources and tools, analyses vast data volumes and presents findings with rich visualizations.
Too many organisations use too many IT tools to run their businesses. Those tools may also support IT users, infrastructure and business applications. However, they do not support fast, accurate decisions — for IT or for business. The problem is all the data (and all the data formats) created by the tools is stored in silos that thwart actionable insights and visibility into organisational performance. Solutions exist to analyse all that data, but they typically are too complicated, require too much customization by experts, or are too time-consuming and expensive.
“Most companies want the IT analytics payoff, but few want to pay the steep IT analytics price,” said Sridhar Iyengar, Vice President, ManageEngine. “We’re uniquely positioned to drive the widespread adoption of this powerful technology. We know IT management and how to make it both powerful and simple. We know IT admins, managers, CIOs and CEOs and what they expect in analytics-driven insights. And we know business intelligence and analytics thanks to the 10 years our sister division, Zoho.com, has spent refining those technologies, which we’re leveraging in Analytics Plus.”
Analytics is becoming as essential to organisations today as IT did years back. Analytics Plus is designed to meet the growing requirement to put IT analytics within every organisation’s reach and provide the insights and visibility needed to make better decisions, faster. Harnessing ManageEngine’s experience across the IT management spectrum, Analytics Plus brings together and correlates islands of data to instantly provide insights in the form of rich visualisation and interactive dashboards.
Major highlights of Analytics Plus include, fast set up and ease of use, capabilities for data blending, analytics and statistics, rich visual presentation and analysis as well as offering one tool to unify insights from various data sources.
In addition, Analytics Plus enables secure sharing and collaborative working as well as a lower Total cost of Ownership (TCO) with the ability to save organisations up to 50 percent in total costs compared to leading IT analytics tools offering similar functionality, according to ManageEngine.
Analytics Plus is available as a mobile app for Android and iOS tablets, so users can access and interact with the reports and dashboards already created, on the move.
Analytics Plus for ITSM
Analytics Plus for ITSM is ManageEngine’s flagship self-service IT analytics offering. In the last few years, IT service management (ITSM) and the IT service desk have become the cornerstone of IT strategy, enabling organisations to deliver high-quality IT services efficiently. Now, organisations are seeking new ways to improve IT service delivery and efficiency via better ITSM processes. The only way to understand and identify process inefficiencies is to analyse data from service desk tools, and advanced analytics is the preferred way to perform that work.