Smart services to ease UAE living

Smart Dubai Government showcase latest smart services and apps at DGAE 2016

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Smart services to ease UAE living Smart Dubai Government Establishment highlights an array of smart services and apps at DGAE 2016
By  Aasha Bodhani Published  April 12, 2016

Smart Dubai Government Establishment (SDG) is participating in the 4th edition of Dubai International Government Achievements Exhibition 2016.

Held under the patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the exhibition highlights an array of smart services and apps.

The Dubai Now app was launched by SDG in October 2015, and can be used for multiple government services, such as, utility bills, traffic fines, topping up Salik and NoI and donating to Dubai Cares and Al Jalila Foundation.

The app was designed by extensive customer engagement through DSG's Customer Experience Lab, where customers were involved in selecting and classifying the more than 50 smart services, and then categorised by the customers into 11 convenient categories: payments and bills; public transport; security and justice; health; driving; visas; educational services; Islamic services; business; housing; and public services.

The MyID service, again launched by SDG in collaboration with the Emirates Identity Authority, which enables uses to automatically access more than 630 services provided by 14 Dubai government entities and use them all with the same username and password. This would eliminate requiring individual accounts for each government entity.

The Customer Experience Lab (CX Lab) concept was brainstormed by DSG's teams, with the aim of involving the public in developing government services in line with the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make the emirate a destination for innovation and creativity.

The CX Lab provides a realistic opportunity for customers to design government services in line with their needs and offering practical experiences about these services.

SDG launched the mJob app in April 2015, which enables graduates or experienced professionals to search for government jobs in Dubai. Available on Google Play store and Apple store, users can search for vacancies, share jobs with friends, upload CVs and track application progress.

Smart Employee was designed for Dubai government employees offering self-services such as submitting leave and return forms, attendance records, payroll information and checking team information.  

Announced during GITEX Technology Week 2015, the Dubai Now Hub, the unified hub for government services enables customers to access all the services and transactions at any time through smart channels, such as smartphones, wearables, website kiosks and social media channels.

Finally, Tasaheel, is a HR self-service system enabling employees to submit leave and return-from-leave requests, applying for a salary certificate and display of salary details, payslip printouts and other services. The system also provides self-services for managers including requesting all the employee's responsibilities to be displayed, accepting or rejecting employees' requests and assessing the employee's performance.

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