Abu Dhabi residents use app to report storm damage

City Guard app and Government Contact Centre experience high contact volumes

Tags: Abu Dhabi Systems & Information Center (adsic.abudhabi.ae/)Abu Dhabi Systems & Information Centre (adsic.abudhabi.ae/Sites/ADSIC/Navigation/EN/root.html)EmergencyUnited Arab Emirates
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Abu Dhabi residents use app to report storm damage The City Guard app allowed residents to report storm damage, flooding and other incidents, so that the appropriate government bodies could take action. (Getty Images)
By  Mark Sutton Published  March 16, 2016

Abu Dhabi's City Guard mobile app and the Abu Dhabi Government Contact Centre reported high levels of interaction during thunderstorms that hit the UAE capital last week.

The City Guard app allows members of the public to report any issues regarding public safety, consumer protection and environmental issues, and then routes the case directly to the right government agency. Users were able to record film, take pictures and report damage caused by the storm so that the authorities could take action.

Fifty government entities connect to City Guard, including the three Municipalities of the Abu Dhabi Emirate, Abu Dhabi Police, Department of Transport, Abu Dhabi Food Control Authority and Health Authority. The app is managed by Abu Dhabi Systems and Information Centre (ADSIC).

The Abu Dhabi Government Contact Centre, which also offers a centralised service for communication with government organisations, also reported an increase in activity during the storm, with calls up by 28% compared to the same day in the previous week.

Saeed Al Mansoori, executive director of Shared Government Services Division at ADSIC commented: "We are very pleased with these results. The key objective of both initiatives is to improve instant communication between the public and the government 24/7. This is particularly relevant when the emirate is witnessing extraordinary situations such as accidents or other safety and environmental risks. Both of these e-services leverage advanced technical infrastructure and utilize ICT to encourage innovation under the umbrella of e-government services.

"The Abu Dhabi Government Contact Centre in Al Ain proved its high ability and reliability to function as an integrated channel for e-government services when faced with difficult circumstances. The public used the Contact Centre as a main source to monitor and resolve several issues ranging from public health to road safety," added Al Mansoori.

"We take this opportunity to express our thanks and appreciation to the support and efforts of our government partners in the success of City Guard and Contact Center. These joint efforts form the solid foundation for integrating public services in Abu Dhabi. We also thank users for their positive interaction and social responsibility to protect properties and public interests," he said.

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