ME IT pros less satisfied than global counterparts

Study shows less job satisfaction and lack of resources among ME IT managers, says CompTIA

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ME IT pros less satisfied than global counterparts Job satisfaction is generally high in the Middle East, and IT managers are using more new technologies, says Plunkett.
By  Mark Sutton Published  March 10, 2016

IT professionals in the Middle East are less satisfied with their jobs than counterparts elsewhere in the world, according to a new survey by CompTIA.

The global study found that 61% of Middle East IT professionals questioned stated they were either very satisfied or mostly satisfied at work, compared to 68% overall.

A higher proportion of global respondents were very satisfied with their jobs (25%) compared to just 14% in the Middle East. Six percent of Middle East respondents were mostly or very dissatisfied with their jobs.

The survey of nearly 1,900 IT professionals in North America, the Middle East, South Africa and the UK, was conducted by trade association CompTIA, to gauge job satisfaction and skills development among IT workers.

Of those surveyed, 79% of IT professionals in the Middle East believed that they played a valuable role in their organisation, but only 48% felt their employer supports their professional development and 40% did not agree that they had all the necessary tools and resources to do their job.

Lack of tools and resources to do the job properly was the biggest concern cited by Middle East IT professionals (35%) while only 27% of global respondents said it was an issue. Other concerns among Middle East IT workers were that their skills would become obsolete (34%); that boredom or unhappiness would impact their performance (30%) and that they lacked work/life balance (30%).

On a more positive note, IT professionals in the region had more exposure to working with cloud infrastructure and cloud applications, with 51% and 55% respectively using them professionally, compared to 36% utilization overall, and Middle East IT workers had equal use of other technologies compared to the rest of the survey.

Mark Plunkett, regional director of Europe, Middle East and emerging markets at CompTIA, commented: "Some key themes that run through the trends are a continuation of momentum we've seen building up over the years.

"Generally job satisfaction is high and it's interesting to see the top technologies and services worked with in the Middle East. The top three in this region are Windows, VMWare and Android, where as in the rest of the world it's Windows, Android and Office 365."

"Cloud computing is used by 55% of respondents, software support and configuration by 93% and security and cyber security by 92%. We are sure that cloud computing, mobility, social, big data, and other disrupters will continue to expand their reach in 2016."

IT manager's career aspirations in the Middle East were broadly in line with those in the rest of the world. IT pros in the region valued certification, with 71% stating they felt certifications had value, and 61% rated more resources for training and professional development as top of their ‘wish lists'. Obtaining certifications was seen as important for professional development, personal satisfaction and career satisfaction.

IT managers also wanted more information on career path options (49%) and 47% wanted better access to more tools and technologies. The main barriers to seeking new employment among Middle East IT managers were cites as poor pay and benefits; and too much competition for jobs.

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