Apple faces possible lawsuit over ‘Error 53’

Update: US law firm could file class action lawsuit against Apple over bricking iPhone 6 handsets

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Apple faces possible lawsuit over ‘Error 53’ Apple has said bricking the handset is a security feature designed to protect its customers to ensure the Touch ID cannot be compromised (Justin Sullivan/Getty Images)
By  Aasha Bodhani Published  February 10, 2016

A US law firm is considering to file a class action lawsuit against the iPhone giant over the controversial ‘error 53' message affecting iPhone 6 devices.

The global consumer backlash has prompted Seattle-based law firm, PCVA, to take action and invite those who have experienced ‘error 53' to contact them, the Guardian reported.

The law firm said Apple's policy may violate consumer protection laws in the US and is willing to represent victims for free. PCVA states on its website:

"We believe Apple may be intentionally forcing users to use their repair services, which cost much more than most third-party repair shops. There is incentive for Apple to keep end users from finding alternative methods to fix their products. Think of it this way: let's say you bought a car, and had your alternator replaced by a local mechanic. Under Apple's strategy, your car would no longer start because you didn't bring it to an official dealership. They intentionally disable your car because you tried to fix it yourself. That is wrong,"

The ‘error 53' problem appears to affect handsets which run on Apple's latest operating system, iOS 9, and on handsets that have had its Touch ID home button repaired by third-party repairers. When the message appears, the expensive handset is rendered useless, and any data stored is irretrievable.

Apple has said bricking the handset is a security feature designed to protect its customers to ensure the Touch ID cannot be compromised.

Related: Warning: ‘Error 53' could kill iPhone 6

 

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