DEWA and Microsoft sign MoU for knowledge exchange

MoU will focus on developing solutions to improve efficiency and customer service

Tags: Dubai Electricity and Water AuthorityMicrosoft CorporationUnited Arab EmiratesUtilities
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DEWA and Microsoft sign MoU for knowledge exchange (l-r) HE Saeed Mohammed Al Tayer, DEWA and Samer Abu Ltaif, Microsoft.
By  Mark Sutton Published  February 8, 2016

Dubai Electricity and Water Authority (DEWA) and Microsoft have signed a Memorandum of Understanding to co-operate on knowledge exchange and development of solutions to improve operational efficiency and services to customers.

The MoU was signed by HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, and Samer Abu Ltaif, regional general manager, Microsoft Gulf, on the sidelines of the World Government Summit, taking place from 8-10th February under the patronage of HH Sheikh Mohammed bin Rashid Al Maktoum.

"DEWA supports the strategy of our wise leadership by adopting innovation and excellence to provide the best quality and efficient services. This is done by making optimal use of modern technologies to achieve the Smart Dubai initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to transform the Emirate into the smartest city in the world. DEWA's partnership with Microsoft reflects our continuous efforts to use state-of-the-art technologies in DEWA's operations. It also underlines our commitment to keep up with the latest developments to achieve our vision to become a sustainable innovative world-class utility. The move also contributes to DEWA's global position as one of the largest and most efficient utilities, achieving the happiness of its customers and stakeholders," said Al Tayer.

"DEWA has always used the latest technological solutions and systems in its services and initiatives to contribute to achieving the goals of the Dubai Plan 2021 for Dubai Government to be proactive and creative in meeting the needs of individuals and society as a whole. DEWA adopts innovation and creativity as key elements in developing its services to improve efficiency of its operations. Today, DEWA has taken a new step in its smart transformation by partnering with Microsoft. This will contribute to enhancing DEWA's operations, improving efficiency, accelerating innovation, and making more achievements and successes. As His Highness Sheikh Mohammed bin Rashid Al Maktoum once observed, "Success is not a destination, but a journey. Each time that you reach a summit on this journey, you must look ahead to the next one," Al Tayer he added.

"We are excited to be supporting DEWA in this step towards government modernisation and solidifying their efforts in realising goals set in accordance with the Dubai Plan 2021. This strategic collaboration will contribute in the direction of enhancing competitiveness in information technology and the smart infrastructure. It also supports DEWA in their mission to make use of the latest technologies to drive innovation for a smart and integrated city," said Abu Ltaif.

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