Formula for success: Excel looks to up-skill partners
Excel enhances regional skill base with cabling infrastructure training
Customers of Excel Networking Solutions cables can count on an enhanced level of experience from Excel partners as the company continues to invest significantly in partner training.
“The partners represent Excel out in the market, so it’s imperative they understand the products, how to install them and therefore provide the right level of service,” says Ross McLetchie, director of sales, MEA region for Excel.
Excel recently held a series of partner training days across the GCC to qualify its partners to install and submit warranty applications for Excel installations.
“There is also a wide choice of products within the Excel solution mix so the training also helps the installer to understand which products are the most relevant for each situation,” he adds.
Some of these solutions include Excel’s copper solution that provides a range of high density products such as the 0.5U panel. In addition, there’s the Angled Keystone Jack Patch Panels that enables the patch cable to be directed to each side of the cabinet, thereby reducing the bend on the cable and reduces the space required between the front of the patch panel and the cabinet door. The new Excel Mixed Use Patch Panel provides the ability to have fibre and copper presented in one panel giving more flexibility in the installation, reduces rack space and provides future proofing in system design. “With our fibre range we’ve got a choice of Conventional, MTP and the Excelerator Pre-Terminated solutions. So by having regular training updates we can keep our partners up to speed on all of the options available to them,” McLetchie says.
Training is very important for Excel, saysMcLetchie. “Our reputation could be damaged if our products aren’t installed correctly, so training is very high on our agenda and we hold frequent events across the Middle East,” he adds.
So far this year, Excel has run training events in Dubai, Doha and Muscat with 190+ attendees across the venues. Further training courses are slated for in Luanda and Riyadh later in the year. “We also offer the training via online training modules. The delegates have to complete and pass a test for all the courses before they become accredited,” McLetchie explains.
The training courses are run in class room style in addition to online versions that link into many ‘How To’ Videos that demonstrate the best installation practices. A minimum of two engineers are required to be trained and employed for the company to be able to keep their partner status, McLetchie says.