RAK eGA deploys Avaya communications suite
Avaya solutions help Ras Al Khaimah Electronic Government Authority to improve collaboration and services
The Ras Al Khaimah Electronic Government Authority (RAK EGA) has deployed an advanced suite of solutions from Avaya to help it improve its own communications and communications across other government departments.
The Avaya solutions enable smart communication between government employees, including videoconferencing via mobile, along with multi-channel contact solutions for customers. The solutions are intended to improve collaboration and increase innovation in service delivery.
Engineer Ahmed bin Saeed Al Sayah, general manager of the RAK E-Government Authority, said: "The UAE has taken great strides in e-government, and we are proud to continue this strong push in Ras Al Khaimah as well. Having Avaya as a partner offers us a wealth of customizable designs and solutions to meet the specific requirements that will lead to the outcomes we desire. This ensures that we are able to make our Government services accessible to our citizens and residents in the way they prefer - electronically. The added benefit is in terms of operational efficiency and closer collaboration between and within Government departments."
Mohammed Areff, vice president, Middle East, Africa, and Turkey, Avaya, said: "It is an honour to provide Ras Al Khaimah Electronic Government Authority with the technological means to evolve its service offering in its period of digital transformation. As the Authority's technology partner, we are proud to work hand-in-hand with them to develop customised solutions that will facilitate a smoother, more streamlined way of working, benefiting both employees and customers alike."
Engineer Aliya Al Kendi, manager, IT Services, RAK EGA, said: "The collaboration and customer service technology provided to us by Avaya will serve as a tool that enables us to deliver excellent results. With this engagement solution investment our agents are no longer tied to a single location, and they are both equipped and motivated to provide the best services and solutions for their customers."