Mashreq enables banking services with Emirates ID card

Mashreq customers will be able to use Emirates ID for transactions, bill payment and verifying personal data

Tags: Banking and financeEmirates Identity AuthorityMashreqUnited Arab Emirates
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Mashreq enables banking services with Emirates ID card HE Abdul Aziz Al Ghurair, Mashreq and HE Dr Saeed Abdullah Al Ghafli, EIDA.
By  Mark Sutton Published  July 29, 2015

Mashreq bank has integrated the Emirates ID card with its banking processes, meaning customers will be able to use the national ID card for bank transactions.

The integration with Emirates Identity Authority (EIDA) cards, the first such integration in the region, will allow customers to open accounts, pay their utility bills, carry out cash withdrawals and deposits, update their personal information using the Emirates ID.

Mashreq has also rolled out digital banking infrastructure that allows customers to use their EIDA cards for bank transactions by visiting any of the bank's EIDA-enabled branches or ATM machines. All their existing bank cards will appear on the ATM screen, allowing them to choose from a number of options, including cash withdrawal, bill payments, local and international transfers, cash and cheque deposit, cheque book and statement requests, and even update their mobile number. The new feature will also enable customers to update their visa and passport details instantaneously, eliminating the need for physical visits to a branch.

New customers will also be able to use Emirates ID cards when opening accounts, to provide their personal details, which will cut 70% of current data entry processes.

HE Abdul Aziz Al Ghurair, CEO of Mashreq said: "We have always been very keen to enhance the banking experience for our customers and deliver a world class service. By partnering with the Emirates Identity Authority, we will provide our customers with the latest innovations in banking technologies that are in line with the UAE's vision of establishing a nation-wide digitally smart infrastructure. These additional services will ensure even higher standards of efficiency and security allowing for a much easier and smoother banking experience for the customers. This is yet another milestone in our journey to provide a world class banking experience to our customers leveraging smart technology and reflects our deep belief in the UAE's ambition to create the world's foremost smart community."

HE Dr Saeed Abdullah Al Ghafli, director general of the Emirates Identity Authority said that the EIDA would support public and private sector organisations to leverage the benefits of the ID card.

The integration with Mashreq was a pioneering development, he added: "This will enable Mashreq to assert the trailblazing nature of the UAE around the world by launching new online services based on the card. This will support in the achievement of one of the top objectives of the Emirates ID listed in its 2014-2016 strategic plan, namely, the activation and expansion of the scope of the use of the ID card in various sectors in the country, besides making the ID card the principal reference for verification of individual identities and pushing the sustainable development in the country in a way that enhances the UAE's global competitiveness."

Aref Al Ramli, Head of Electronic Business & Innovation, Mashreq commented: "We've always prioritized our customers, aiming to provide them with a top-notch user experience through our various products. We share Dubai's Smart City vision, and as a partner in that vision, are continually looking for ways to make life easier and more efficient for our customers. Digital infrastructure like our new EIDA feature will help to facilitate that, in the process transforming the way we live our everyday life- the first step in the shift towards a smart ecosystem. We are proud to continue launching forward looking innovative technological solutions to customers, reflecting on the Bank's commitment."

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