ManageEngine ‘solves’ Windows password issue in latest ADSelfService Plus

Cached credentials management added to password-management suite for roving workforce

Tags: ManageEngine
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ManageEngine ‘solves’ Windows password issue in latest ADSelfService Plus
By  Stephen McBride Published  July 15, 2015

Real-time IT management company ManageEngine today announced that ADSelfService Plus, its self-service password management solution, now updates Windows-cached credentials.

The announcement of the feature comes just weeks ahead of Microsoft's public release of Windows 10. ManageEngine said the Windows-cache update is aimed at providing remote users with immediate access to machines after they reset their passwords, solving "one of the most frustrating forgotten-password issues facing today's mobile workforce".

When a user logs on to an Active Directory domain, the Windows operating system caches the domain credentials and stores them locally in the user's machine. This allows roving users to log on to their machines when they are disconnected from the corporate network.

However, problems arise when users forget their passwords, and the passwords are reset in Active Directory, either by the help desk or by the users through a self-service portal. Because remote users don't have access to the corporate network, the new domain password and the cached credentials become out of sync and users are then unable to log on to their machines using their new passwords.

The latest version of ManageEngine's ADSelfService Plus is designed to solve the problem by automatically updating the cached credentials immediately after users reset their Active Directory passwords. This allows users to log on to their machines with their newly reset passwords, even when they are disconnected from the corporate network.

"ADSelfService Plus helps users solve password issues on their own and work uninterrupted even when they are away from the office," said Parthiban Paramsivam, director of product management at ManageEngine.

"Users can reset their forgotten passwords using the Windows logon extension employed by ADSelfService Plus, and it automatically updates the cached credentials. All they need is a virtual private network client on their machines to establish a connection with the Active Directory domain."

ADSelfService Plus pricing starts at $595 per year for 500 users.

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