UAE government portal updated

New design and new services based on feedback from end users

Tags: Telecommunications Regulatory Authority - UAEUnited Arab Emirates
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UAE government portal updated The TRA is committed to listening to user feedback, said Al Mansoori.
By  Mark Sutton Published  July 7, 2015

The UAE's official government portal, government.ae, has updated with a new design and new services, as well as changes in the layout and colour scheme, with changes mainly based on user feedback.

The mGovernment authority said that the public suggestions came from a discussion forum, the UAE government blog, as well as social media platforms including the government's accounts on Facebook and Twitter.

In order to involve the largest possible number of users, mGov launched a special questionnaire to collect people's opinions about the portal in terms of form, content and functions, with the questionnaire being offered through a link located on the portal itself.

The survey included questions to users to help determine their expectations of the portal, especially with regard to ease of use, access and wealth of content. To entice users to complete the survey and provide the best feedback and suggestions, five awards have been allocated for the five best developmental proposals which contribute either in terms of content or in terms of design and services being offered.

"We are trying through this questionnaire to embody the principle of e-participation that promotes interaction between the government and the public and makes everyone a partner in improving our services. In our leadership, we have a good example of  this, where His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai has encouraged public debate through his Highness's accounts on Facebook, Twitter and other platforms," said HE Hamad Obaid Al Mansoori, TRA director general.

"We want to receive the largest possible number of comments and responses, and we promise users of the official government portal that their comments will reach our teams who will then work on analyzing the public's feedback. As such, turning it into practical recommendations and programs to improve the performance and development of e-services. We are confident that users are the best stakeholders to express their needs and expectations with regard to mGovernment," Al Mansoori added.

The portal offers comprehensive and detailed information on the services provided by all ministries and government entities for various users including individuals, businesses and visitors to the UAE. The portal provides a reliable source for everything related to the history, culture and heritage of the country as well as major tourist attractions. It allows for the possibility of direct interaction with users through an engaging platform. The new e-portal provides a full range of communication channels, including a complaints and suggestions system and social networking accounts for all government agencies, as well as a blog and an open forum for constant participation.

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