ADSIC aligns Abu Dhabi’s e-Government initiatives

The Abu Dhabi Systems and Information Centre (ADSIC) plays a crucial role in helping Abu Dhabi to achieve its strategic Vision 2030, and in supporting and co-ordinating efforts across the Emirate’s government entities.

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ADSIC aligns Abu Dhabi’s e-Government initiatives HE Rashed Lahej Al Mansoori, Director General – Abu Dhabi Systems and Information Centre.
By  Mark Sutton Published  May 26, 2015

HE Rashed Lahej Al Mansoori, Director General, ADSIC, discusses the organisation’s achievements to date and its future plans for smart cities and smart government.

How is ADSIC implementing Abu Dhabi’s e-Government aims?

The Abu Dhabi Government’s desire is to provide service-oriented e-Government offerings that will make living and working in Abu Dhabi easier and more efficient for residents and businesses alike.

To support that, ADSIC is mandated to: be the IT standards authority and the e-Government enabler, provide expert advice for modernisation, and align government efforts to provide innovative world class services to the end-user.

What has been achieved so far?

In 2008, ADSIC was established by government mandate to optimize e-Government services. At that time, we created a strategic plan that we have been rolling out in phases ever since.

ADSIC’s shared government initiatives include: the Abu Dhabi Government Contact Centre, e-Citizen Program, Abu Dhabi Spatial Data Infrastructure, Abu Dhabi Portal, CityGuard Application, Jobs Abu Dhabi and the newly introduced government correspondence management system.

We have accomplished a great deal, but we still need to ensure we improve the ability for customers to experience a more joined up e-Government offering, and we will always need to be improving our ability to safeguard information from cyber threats.

Is there a mobile strategy for e-Government?

Mobile services are crucial for the next era of e-Government. Later this year, we’ll be announcing our plan to provide a top notch, integrated m-Government service offering. It is one of our highest priorities at this moment.

How does ADSIC work with other government departments to understand their goals?

We work closely with multiple government entities to understand their specific needs, but generally speaking, we all have the same responsibility to our customers: make accessing government services through digital platforms easy and uniform across the Abu Dhabi Government.

ADSIC’s mission is to integrate services across government entities better, and our soon to be released plan for m-Government will be a driving factor in how the Abu Dhabi Government provides a unified platform for services direct to customers’ mobiles.

What projects does ADSIC have planned for the future?

We know that m-Government will be a major part of 2015 for ADSIC and a number of other key government entities, but that only covers our efforts on the consumer/customer side of the equation.

The Abu Dhabi government is aggressively pursuing a strategy to create Smart Cities throughout the Emirate. Some of the most important things being done in ICT in this region to combat climate change stem from the creation of Smart Cities: automation of district cooling, improved efficiency of roads and transport systems, to name but two. Creating a truly Smart City is a huge undertaking, but the benefits to consumers, the cost savings and the positive environmental impact make it of great strategic importance to ADSIC and the Abu Dhabi Government.

Does ADSIC work with other Emirates or other countries?

Of course. We learn from and share with many other government entities. Throughout the year we host numerous events for our government stakeholders in Abu Dhabi, but we also welcome delegations from the Government ICT departments of other Emirates and countries as we strive to align our global ICT associations with world-class events that further support building reliable e-Government platforms for all end-users and stakeholders.

We also work closely with a number of Government ICT bodies in the GCC and broader region to exchange knowledge, strengthen our planning and implementation processes and gain insights into best practice ICT infrastructure. One key example is the field of Spatial Data (GIS).

ADSIC has also collaborated with the UN’s Information Society on a number of fronts such as the World Summit Awards – Mobile Content, which we hosted earlier this year in the capital and witnessed the participation of a diverse group of tech innovators from 178 UN member states.

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