Du speaks out on TRA bench-test results

Dubai operator cites service improvements after Etisalat revealed to be three times faster on data transfer rates

Tags: Emirates Integrated Telecommunications Company Emirates Telecommunications Corporation InternationalTelecommunications Regulatory Authority - UAEUnited Arab Emirates
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Du speaks out on TRA bench-test results Du defended its position as ‘a service provider that is committed to providing the highest quality’.
By  Stephen McBride Published  May 19, 2015

UAE operator du has responded to reports of its telecoms rival Etisalat having outperformed it in regulator bench tests, defending its operations as "significantly improved".

The UAE's Telecommunications Regulatory Authority annually evaluates both carriers on voice and data transmission efficiency. While du and Etisalat were close on voice indicators, such as quality and drop rates, indoor data uploads and downloads on 4G networks were three times faster with Abu Dhabi-based Etisalat, than with its Dubai rival.

According to the results released by the TRA, Etisalat's LTE subscribers see up to 24,740 Kbps for data downloads and 2,111Kbps for upload, but du showed only 8,728Kpbs downloads and 943Kbps on uploads.

Web browsing - which uses HTTP, rather than the FTP used for data - was also faster with Etisalat's LTE service, which was found to have a 12,682Kbps download rate, while du's average stood at 7,566Kbps.

But du defended its position as "a service provider that is committed to providing the highest quality of service" and noted areas where it had outperformed Etisalat.

"It is important to note that the TRA benchmark also indicated that compared to other operators in the region, du has shown superior KPIs," the Dubai-based carrier told ITP.net, in an emailed statement. "Furthermore, our data performance overall shows that we have significantly improved our data throughput compared to 2012 and 2013 results, as highlighted by the TRA report."

Du still sees itself as a leader in mobile, claiming to have "pushed the boundaries by achieving the best offered mobile voice quality in the UAE for the third year in a row (2012-14)".

The Dubai operator said its data services "continue to grow" and noted that it had still exceeded quality levels set by the TRA.

"The speed achieved is higher than the maximum quality of service required for HD video streaming on any of today's popular apps," the company said.

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