Smart monitoring saves $54m for Dubai bus service

Automated Vehicle Movement system improves efficiency of buses, says RTA

Tags: Roads and Transport AuthoritySmart citiesUnited Arab Emirates
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Smart monitoring saves $54m for Dubai bus service The RTA's operational control centre monitors bus movement in Dubai.
By  Mark Sutton Published  March 22, 2015

Smart monitoring of Dubai's public bus service has generated savings of over AED 200m ($54.4m), according to the Roads and Transport Authority.

The RTA said that its Automated Vehicle Movement (AVM) system has improved the efficiency of the bus service and improved customer satisfaction, through better control and communication between buses and the control centre.

HE Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads and Transport Authority (RTA) commented: "It contributed to increasing the efficiency and generating savings in excess of 200 million dirham, increased bus compliance with timetables, and brought added happiness to customers. In 2014 bus compliance with on-time exiting of depots was as high as 99%.

"The Automated Vehicle Movement (AVM), designed at the highest global practices to provide bus monitoring & tracking in an area of about 83 million square meters contributed to enhance the communication between the Control Center and bus drivers, monitoring the movement of 1,568 buses over 252 routes, increased the control of revenues, and reduced expenditure by more than AED200 million. It has also raised customers' satisfaction rating from 68% in 2009 to 85% in 2014, and reduced customers complaints from 500 complaints in 2009 to 8 complaints in 2014. The system assisted in producing more than 46 reports of performance indicators, and carrying out periodic maintenance to buses. The system is linked to seven smart technologies and apps such as the fare system (NOL), screens displaying real-time information about bus movement, journey planner (Wojhati) app, scheduling system, and the cost accounting system among others.

The operational control centre has 14 operators on each shift, who work out timetables, conduct electronic monitoring of bus movement, and verify compliance with schedules, routes and timetables. The centre also measures the daily bus movement, ensures the on-time bus departures and arrivals at stations, and controls performance and enhances compliance with timetables. It also monitors the interfacing with RTA's control centres and verifies the accuracy of the real-time passenger information system at metro stations through 620 screens dotting metro stations, bus stations, bus stops, airports and malls.

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