Emirates NBD upgrades ATMs with NCR software

APTRA Activate software will add new features and services to ATMs

Tags: ATMEmirates NBDNCR Corporation
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Emirates NBD upgrades ATMs with NCR software (l-r): Pedro Cardoso and Ali Sajwani, Emirates NBD, and George Flouros and Habib Hanna, NCR.
By  Mark Sutton Published  February 1, 2015

Emirates NBD has upgraded its ATM terminals with NCR Corporation's APTRA Activate Consumer Experience Banking software.

The new software runs on Windows 7 and will bring a number of new features to Emirates NBD's ATMs.

The APTRA Activate multi-channel platform will allow Emirates NBD's customers to perform transactions beyond cash withdrawals and deliver more sophisticated functions, such as giving customers full access to all banking portfolios, remittances to India and Philippines or through Western Union, IPO subscriptions, statement printing, foreign currency exchange and many more.

Emirates NBD Group is the first financial institution in the Middle East to deploy this solution, which also enables an improved customer experience, similar to a mobile phone or tablet.

The APTRA Activate multi-channel implementation will also allow the bank to easily and quickly introduce extensive software innovations in the future like the contactless EMV ATM transactions, cash recycling, biometrics, as well as document scanning.

"NCR has proven to be a strategic partner for Emirates NBD. Our association with NCR has helped us implement sophisticated technology, which has been adopted for the first time in the Middle East, and will drive customer engagement to new levels," said Ali Sajwani, group chief information officer, Emirates NBD.

"By deploying this innovative ATM Experience Platform, we aim to cater to the increasing expectations of our customers and reinvent the role of ATMs in the fast changing omni-channel world that we live in. In addition to some exclusive services already available our customers, we have included free AED local bank transfers and our market leading remittance service ‘DirectRemit' to India through which our customers can send money in 60 seconds," commented Suvo Sarkar, general manager, Retail Banking and Wealth Management, Emirates NBD.

"Today's consumers have high expectations when it comes to interacting with financial institutions. Not only do they demand intuitive and striking interfaces, but they also expect to be able to access the entire range of financial transactions and services they need, when and where they want," said George Flouros, vice president for NCR Financial Services in the Middle East/Africa region. "Through these new software platforms, Emirates NBD will be able to deliver exceptional customer experience as well as optimise costs by integrating and sharing common resources across channels."

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