Etisalat launches SMB contact centre

Call centre will provide support on technical issues, billing enquiries and services

Tags: Etisalat International - UAESMB
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Etisalat launches SMB contact centre The new contact centre is intended to cater to the specific requirements of SMBs, says Anglada.
By  Mark Sutton Published  December 14, 2014

Etisalat has launched a dedicated call centre to cater to its small and medium sized business (SMB) customers.

The call centre, which is an extension to Etisalat's existing customer care team, will provide round-the-clock technical support to SMB customers, ranging from general queries about business services to billing enquiries and service disruptions.

Salvador Anglada, chief business officer at Etisalat, said: "Small and medium businesses are important contributors to the UAEs economy helping develop national entrepreneurial spirit in younger generations. At Etisalat, we recognise that SMB's business needs vary drastically from those of larger enterprises. Therefore, we have designed a state-of-the-art SMB dedicated call centre to lend our telecom expertise in helping this segment grow and backing the UAE economy at large.

"We believe in making our technology work for businesses of all sizes, be it through our targeted business propositions, back-end support or customer service," Anglada added.

John Lincoln, senior vice president of Small and Medium Businesses at Etisalat, said: "Unilateral to the UAE's vision to foster the country as the region's leading business hub, we are committed to partner SMBs every step of the way by addressing their distinct business needs. We aim not only to equip them with advanced telecom and technology tools that improve their competitiveness, but also provide them with requisite professional support to help them grow."

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