Zoho Reports integrated with ManageEngine ServiceDesk Plus
New add-on will allow automated analysis of service desk data
Zoho Corp has integrated its online reporting and business intelligence application Zoho Reports, with the ServiceDesk Plus IT help desk software from its ManageEngine division, to allow users to analyse service desk data for better understanding of their IT support needs.
The Zoho Reports integration lets ServiceDesk Plus users apply analytics reports and visual dashboards to IT service management data, which is intended to enable IT managers to optimize service desk operations.
Zoho Reports is available now as an add-on. The new add-on provides allows companies to derive business intelligence out of IT operations data — no database queries required. Reports and dashboards can be created using a flexible, drag-and-drop interface.
Features include creation of reports on the fly; tracking of service desk KPIs with eighty-plus prepackaged reports; wide range of charts, tabular and summary reports; creation of personalised dashboards for consolidated views of multiple reports; sharing data and reports for collaborative analysis and report creation; embedded reports and dashboards across websites, intranets, blogs and applications; automatic generation and email sharing of reports and cloud-based reports that can be accessed from a variety of platforms,
“While raw data and graphs are abundant in IT service desk environments, analysis and insightful recommendations are scarce,” said Clarence Rozario, director of Product Management at Zoho. “With the Zoho Reports integration, IT managers using ServiceDesk Plus can keep track of the key metrics that matter and demonstrate the value of their IT service desk operations in tangible terms to the stakeholders involved.”
“The addition of Zoho Reports is a big step for ServiceDesk Plus and for the thousands of customers who use it to manage their IT service desks,” said Umasankar Narayanasamy, director of Engineering at ManageEngine. “Over and above the default and custom reporting options in ServiceDesk Plus, this new integration empowers our customers to squeeze advanced intelligence out of their service desk data for critical decision-making — without the complexity usually associated with advanced BI efforts.”