Interactive Intelligence signs NCBS as Elite Partner for KSA

NCBS to sell implement and service Interactive Intelligence's products in Saudi Arabia

Tags: Interactive Intelligence Inc (www.inin.com)National Company for Business Solutions (www.ncbs.com.sa/index.php/en/)Saudi Arabia
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Interactive Intelligence signs NCBS as Elite Partner for KSA Zaid Al Shabanat, CEO, NCBS, Safwat Alshawaf, territory manager, Saudi Arabia at Interactive Intelligence and Naif Bin Hwail, head of contact centre, NCBS.
By  Helen Gaskell Published  November 20, 2014

Call centre solutions specialist Interactive Intelligence Group today announced that it has signed National Company for Business Solutions (NCBS), represented by Eng. Zaid Bin Abdullah Al Shabanat (CEO), as an ‘Elite' partner.

Under the terms of the agreement, NCBS, which specialises in the Business Process Outsourcing (BPO) market will sell, implement and service Interactive Intelligence's products and services portfolio across all market segments and verticals in Saudi Arabia.

Naif T. Bin Hwail, head of contact centre for NCBS said, "The rapidly evolving technology scene in Saudi Arabia has led to the emergence of a new class of consumers who access information and express their views using diverse communication channels. The increasing demands of these customers have compelled call centre operators and organisations to evolve quickly and adopt the latest technologies. In addition, the Saudi government's endeavour to engage with citizens and open new channels of communication with them has led to an increasing demand for contact centre and unified communications solutions and this trend is set to gather pace in the next few years".

"We have decided to become a dedicated partner of Interactive Intelligence in Saudi Arabia to better serve the market. The partnership will enable NCBS to bring world-class contact centre solutions to the country, enhanced by the highest quality local support."

"Interactive Intelligence over the past few years has been actively expanding its reach in Saudi Arabia by signing up with local vibrant channel partners and we are delighted to sign NCBS as an Elite partner. The company's experience and record of success will ensure that we can offer organizations the benefits of working with an expert team in deploying an all-in-one contact centre platform for multichannel interactions. NCBS will play a strategic role in expanding Interactive Intelligence deployments in the country as they are able to offer various models such as premise, outsourcing and hosted (cloud)," concludes Safwat Alshawaf, territory manager, Saudi Arabia at Interactive Intelligence.

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