IT organisations must be bimodal says Gartner

Organisations need to be capable of 'fast mode' to keep up with business demands

Tags: Gartner Inc. (www.gartner.com/technology/home.jsp)
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IT organisations must be bimodal says Gartner Sondergaard: IT organisations need to become bimodal. (ITP Images)
By  Mark Sutton Published  November 16, 2014

IT departments need to be capable of providing solid IT services but must also be capable of working with speed and flexibility to meet upcoming digital challenges, according to Gartner.

Peter Sondergaard, senior vice president at Gartner and global head of Research said that the IT organisation must become ‘bimodal' so that it can keep up with the demands of business.

"CIOs can't transform their old IT organisation into a digital startup, but they can turn it into a bi-modal IT organisation," he said. "Forty-five percent of CIOs state they currently have a fast mode of operation, and we predict that 75% of IT organisations will be bi-modal in some way by 2017."

The analyst company predicts that there will continue to be an increase in IT spending and provisioning that is done by teams outside of the IT department, and the IT team must be capable of accommodating those external teams and of keeping pace with them.

Gartner forecasts that EMEA IT spending will reach $1.3 billion in 2015, a 2.6% increase from 2014. Thirty-eight percent of global IT spending is currently managed outside the IT department, with most spent on digital initiatives. By 2017, this figure will be over 50%.

"Digital startups sit inside your organisation, in your marketing department, in HR, in logistics and in sales," said Sondergaard. "As IT leaders, you must design, resource and deploy for a world that's digital first. In this new model, every business unit is a technology startup. Now is your opportunity to create that team. Partner with the digital startups inside your organisation and prove that you can move fast too. Embrace the outside change."

The analyst company added that the continual change in the digital world leads to the creation of ‘business moments' which can be leveraged with digitalized processes to create business opportunities.

Tina Nunno, vice president and Gartner Fellow commented: "By institutionalising business moments you build ‘always on' opportunities, and you allow the unanticipated to happen through enabling technology users to evolve the use of the technology on their own, and with you.

"In digital business, you must change your relationship with risk. Digital risk is not something to mitigate. Instead, embrace risk. Taking risk is a conscious leadership decision. Treat your ability to manage specific risks as a competency and capability. Focus, so you can see what risks are worth taking. Accepting risk is okay; ignoring risk is tragic," she added.

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