Rotana to roll out online check-in by early 2015

Guests can already use the service for several hotels through rotana.com and the Rotana mobile app

Tags: HospitalityRotana Hotel Group (www.rotana.com/)
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Rotana to roll out online check-in by early 2015 Rotana aims to roll out online check in for all of its hotels by early 2015.
By  Rahul Odedra Published  November 16, 2014

Extending the roll-out of technology already available at a number of its properties, Rotana will allow guests to check in online for stays at all its hotel by early next year.

Guests can already use the service for several hotels through Rotana.com and the Rotana mobile app, enabling them to collect their room key from a priority check-in desk exclusively reserved for online check-ins.

The Abu Dhabi-based operator has confirmed that this online check-in facility will be rolled out across all Rotana hotels through the end of this year and in early 2015.

Furthermore, it is also exploring the possibility of offering an enhanced service to Rotana Reward Members, allowing them to pick their room number and preferred floor.

"Today's travellers are constantly connected but they have time constraints. They want information instantly and they value services that save time," said Rotana president and CEO Omer Kaddouri.

"We have introduced a number of ways that allow our guests to use smart devices to speed up the decision-making and booking process as well as cutting down on administrative tasks related to registration and payments - thus enhancing their overall experience."

The company claims that, since launching the Rotana Mobile App two years ago, it has posted a 20% increase in monthly mobile bookings, delivering a "significant return" on investment in developing the platform.

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