Apple apologises over flawed iOS update

The iOS 8.0.1 update was available online for less than an hour before it was pulled on Wednesday

Tags: Apple Incorporated
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Apple apologises over flawed iOS update "We apologise for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue." (Justin Sullivan/Getty Images)
By  Helen Gaskell Published  September 25, 2014

Apple has apologised after an update on its iOS operating system left owners of its new iPhones unable to make or receive phone calls.

The update, iOS 8.0.1, was released on Wednesday and was intended to fix other bugs, but a number of owners of the two new iPhones reported that it also disabled calling functionality and also broke the TouchID sensor.

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On Wednesday night, Apple pulled the update, issued instructions on its website telling affected users how to downgrade back down to iOS 8.0. and said it was working on a new version.

"We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1," it said. "Affected users can reinstall iOS 8 through iTunes.

"We apologise for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days."

CLICK HERE FOR THE iPHONE 6 GALLERY

MacRumors reported that within the hour the update was available, it had caused connectivity problems for subscribers to networks including EE in the UK, Vodafone in Germany, AT&T and Verizon in the US and Rogers in Canada.

The update was intended to fix other bugs including: an issue that could cause unexpected data usage when receiving a text message; a bug that had prevented apps designed to work with its HealthKit software from being made available; and an issue that prevented some apps from accessing photos on the iPhone or iPad's library.

 

1152 days ago
Clive Bowles

Apple needs to mature now & understand that it isn't possible to always get everything 100% perfect so it needs to provide ways of backing out apps or updates with bugs & going back to the previous version. People are so dependent on app's now it is very important if the new version doesn't function properly to be able to go backwards.

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