Dubai Customs continues to develop smart services

95% of customs clearance transactions processed within the specified time frame due to smart services

Tags: Dubai CustomsUnited Arab Emirates
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Dubai Customs continues to develop smart services Othman: "A total of 4.4m transactions were processed across all Customs centres from January to August, 2014. Dubai Customs is committed to providing world-class clearance procedures to ensure customers have an exceptional experience with our services."
By  Helen Gaskell Published  September 22, 2014

Dubai Customs has upgraded its clearance services to save customers' time and effort, by enabling them to fill out customs declarations using their mobile phones without entering cargo's shipping details.

Younis Mohammed Othman, director of the information technology department at Dubai Customs, said: "The customs clearance service is one of the most demanded and used by customers. A total of 4.4m transactions were processed across all Customs centres from January to August, 2014. Dubai Customs is committed to providing world-class clearance procedures to ensure customers have an exceptional experience with our services."

He further noted that 95% of customs clearance transactions are processed within the specified timeframe at all centres. Dubai Customs saved customers the time and trouble of filling out shipping details, as this information can be obtained automatically through the 11 network points between DC and handling agencies.

Dubai Customs has also introduced the new facility for issuance of Vehicle Clearance Certificate (VCC) in Mirsal 2 on smart devices, as part of the Declaration Processing Project Release 4 Project. The VCC request facility is one of the major initiatives of Dubai Customs aimed at ensuring that certificates are issued against valid declarations in Mirsal2 system. The volume of VCC transactions amounted to 504,000 between January-August, 2014.

The service features 24/7 online VCC request facility through Dubai Trade portal, bureau submission facility at DC locations, or through smart services on mobile devices. It also allows customers to electronically track the status of their VCC requests, pay service fees online, do an automated upfront validation of previous VCC and declarations, and receive the VCC in person in case the declaration is modified or cancelled after the VCC is issued. Additionally, the service generates automated emails to inform customers on the status of their VCC requests.

Dubai Customs has also developed a smart refund system for the purpose of regulating refund procedures of all cash and bank guarantees, including the goods imported under a duty-suspended case. The smart refund service was well received by customers, with 690,000 applications of refund lodged through the system during the first eight months of this year.

The kind of claims available in the new system include claims for Duty Refund, claims for Refund on Auction Proceeds and Non-Remittance Claims.

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