ManageEngine delivers approval-based self service for passwords

ADSelfService Plus Integration with ADManager Plus Lets IT teams mandate help desk approval of end-user’s self-service actions

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ManageEngine delivers approval-based self service for passwords Users can self-manage most of their routine IT issues like forgotten passwords, locked out accounts and updating personal information in Active Directory using ADSelfService Plus.
By  Helen Gaskell Published  September 21, 2014

Real-time IT management company, ManageEngine has today announced the integration of its self-service password management solution, ADSelfService Plus, with its Active Directory management and reporting solution, ADManager Plus, and its ITIL-based help desk management solution, ServiceDesk Plus.

The integration between ADSelfService Plus and ADManager Plus is designed to allow enterprises to securely deploy self-service for end users while still maintaining control over users' self-service actions through a help desk approval process.

"This integration will allow users and help desk staff to collaborate on IT issues to expedite resolution in a secure manner," said Parthiban Paramasivam, product manager at ManageEngine. "IT admins can now take control of users' self-service actions and ensure that they are consistent and in compliance with their organisation's norms."

ManageEngine also announced the integration of ADSelfService Plus with ServiceDesk Plus, its ITIL-based help desk management solution. With this integration, ADSelfService Plus users can have one-click access to the ITIL-based help desk solution through single sign-on.

Users can self-manage most of their routine IT issues like forgotten passwords, locked out accounts and updating personal information in Active Directory using ADSelfService Plus. For issues where IT self-service is not possible or out of scope, users can instantly access the help desk solution right from ADSelfService Plus and create help desk tickets in ServiceDesk Plus.

"Enterprises that have deployed both ADSelfService Plus and ServiceDesk Plus in their environment can make use of this integration to streamline their help desk management. Users also are spared the effort of having to move back and forth between these two applications to resolve different IT issues," said Paramasivam.

ADSelfService Plus pricing starts at $595 per year for 500 users, a free 30-day trial version is also available.

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