DEWA transforms all services to smart services

Company highlighted how the use of smart services can benefit the environment

Tags: Dubai Electricity and Water AuthorityUnited Arab Emirates
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DEWA transforms all services to smart services The announcement, was made by HE Saeed Mohammed Al Tayer, MD and CEO of DEWA, at a press conference at the Grand Hyatt, Dubai, attended by DEWA officials.
By  Helen Gaskell Published  June 15, 2014

Dubai Electricity and Water Authority (DEWA) has announced it has transformed all of its services into smart services. The announcement, which was made at a press conference at the Grand Hyatt, Dubai, by HE Saeed Mohammed Al Tayer, comes less than a year after the launch of the Smart Dubai Initiative.

DEWA's app, which can be downloaded on any smart device including home entertainment devices, smart watches, and navigation systems compatible with Android OS as well as devices that convert regular TVs to smart TVs (Android HDMI Stick), can be used for reading QR Codes and for taking photos and attaching them with reports, it also supports Augmented Reality and Global Positioning System (GPS).

"In line with its leading role in environmental conservation, DEWA has used its smart services to promote sustainable development. DEWA is the first government organisation to highlight the impact of using smart services on the environment. DEWA's customers conducted 3.3 million transactions in 2013 through its website and smart app.

"This helped eliminate the emission of 11,000 tonnes of carbon dioxide that could have resulted from customers travelling to and from DEWA offices. This equates to planting 56,331 trees in an area equivalent to 106 football fields," said HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

"In 2013, the app was downloaded over 206,000 times, a growth of 65.92%, reflecting a consistent increase in using the app to access DEWA's services."

DEWA has also recently launched specialised services for a number of government organisations in Dubai. Through the app, the Roads and Transport Authority (RTA), Dubai Police, Dubai Municipality and Civil Defence can send their comments and feedback to DEWA related to any of its facilities.

DEWA provides all its services on devices that support iOS and Android platforms, on its web application on the website for mobile phones. It can also be used on other platforms such as BlackBerry, Windows, Windows Phone, Samsung home applications and Etisalat's eLife.

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