MECC announced for Dubai 2014

Middle East Call Centre Conference and Exhibition will be held 8 to 9 June at DWTC

Tags: Altitude Software (www.altitude.com)CRMGenesys Telecommunications Laboratories (www.genesyslab.com/)Interactive Intelligence Inc (www.inin.com)TeleoptiUnited Arab Emirates
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MECC announced for Dubai 2014 Dominick Keenaghan, president of INSIGHTS, the organisers of MECC '14 said that contact centre technology is evolving rapidly.
By  Helen Gaskell Published  May 26, 2014

The Middle East Call Centre Conference and Exhibition (MECC) will take place in Dubai on 8 to 9 June 2014.

In its 18th year, the MECC, which is held at the Dubai World Trade Centre, will comprise a conference, an exhibition and an awards ceremony and will focus on: continuous process improvement; emerging technological advances such social media and mobile customer support; the application of customer analytics; big data; and outsourcing partnership options.

"Contact Centre technology is evolving rapidly to make customer interactions more effective and experiential, but also to help organisations turn their contact centres into profit centres. Like all technologies, strategic alignment with the company's business strategy, business drivers and operational strategy is paramount and that requires executive involvement." said Dominick Keenaghan, president of INSIGHTS, the organisers of MECC '14.

"MECC '14 is the perfect platform for regional decision-makers to meet, educate and learn from each other whilst they gain keen insight from the major players and experienced international practitioners in attendance" he added.

Sponsored by both Teleperformance and Cupola, the conference will be host to a number of experts who will be examining local call centre and customer service case studies and exploring key aspects in detail with the participating delegates.

International exhibitioners include Genesys, Interactive Intelligence, Teleopti, Sestek, Altitude and Servion.

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