Adobe apologises for cloud service outage

Adobe Creative Cloud was offline for nearly 24hours due to maintenance error

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Adobe apologises for cloud service outage Adobe's Creative Cloud was unavailable for nearly 24 hours.
By  Mark Sutton Published  May 19, 2014

Adobe has issued an apology after a system failure meant that its Creative Cloud service was unavailable for nearly 24 hours on 15th May.

Creative Cloud, Adobe's cloud-based version of many of its design applications, was offline due to a maintenance error, meaning that many users worldwide were unable to access updates and the service's cloud storage function.

In a statement, Adobe blamed "database maintenance activity" but said that the error was not security related.

The statement said: "We want to apologise for this outage because we know how critical our services are to you and how disruptive it's been to those of you who felt the impact. We understand that the time it took to restore service has been frustrating, but we wanted to be as thorough as possible. We have identified the root cause of this failure and are putting standards in place to prevent this from happening again."

Adobe has not offered compensation for the outage.

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