Flynas rolls out Nexthink IT analytics

IT analytics to monitor infrastructure and applications from end-user perspective

Tags: AviationFlynas (www.flynas.com)NEXThink (www.nexthink.com/)ProgressWays (progressways-it.com/)Saudi Arabia
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Flynas rolls out Nexthink IT analytics Flynas has deployed Nexthink IT analytics to improve management of its IT solutions.
By  Mark Sutton Published  May 7, 2014

Saudi Arabian airline flynas has deployed Nexthink IT analytics to improve management and visibility of its entire infrastructure.

The airline, a subsidiary of National Air Services, will use the Nexthink solution to monitor 1,000 end users across its operations, for better management of IT services.

The Nexthink solution shows the status of IT solutions from the end user perspective, which enables the IT team to better understand how the applications / system are being used by each employee in different office locations. The solution monitors issues such as changes in the IT infrastructure, application usage, bandwidth, error messages and crashes, as well as potential security risks and the performance of IT services.

The Nexthink solution was deployed by Nexthink partner ProgressWays.

"Together, ProgressWays and Nexthink have been invaluable in improving our incident management and helping us reduce the time spent on discovering and resolving problems," said Abdulnaseer Albalwi, IT Operations Manager at flynas. "Previously, during peak business periods, we were managing up to 100 troubleshooting incidents per day and thanks to Nexthink, that number has now been reduced significantly to 4 or 5."

"The IT department is responsible for the infrastructure, software and services that support flynas' workforce of over 1,000 end-users throughout the Kingdom," said Ghassan Alkhalout, Regional Director, Nexthink. "Nexthink's real time analytics provide the IT team meaningful data and actionable insight, to proactively identify service and performance issues even before employees can contact IT support," added Ghassan.

"Nexthink compliments our services portfolio and IT vision," said Wael Sebgatala, VP Sales, ProgressWays. "It is imperative that organisations leverage IT analytics to provide the right level of service to their end-users in a secure and cost effective way."

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