Nokia suspends Lumia 2520 sales amid electric shock concerns

Product advisory released for AC-300 charger exclusive to Lumia 2520

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Nokia suspends Lumia 2520 sales amid electric shock concerns Consumers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK are strongly advised to suspend use of the charger until further notice.
By  Helen Gaskell Published  April 17, 2014

Nokia has today suspended the sale of its Lumia 2520 tablet in Europe, over fears that the charger could give users an electric shock, according to online reports.

A product advisory was released by Nokia today for the AC-300 charger which is used exclusively with the Lumia 2520 tablet. Consumers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK are strongly advised to suspend use of the charger until further notice.

Also, consumers who purchased the Lumia 2520 travel charger accessory in Austria, Denmark, Finland, Germany, Russia, Switzerland, UK and the US are strongly advised to suspend use of the travel charger accessory.

In total, approximately 30,000 chargers are impacted by this advisory. This includes approximately 600 travel charger accessories sold in the US.

Jo Harlow, executive vice president of Smart Devices at Nokia said in a statement: "While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia. We apologise to the owners of the Lumia 2520, and we are working with urgency to minimise the inconvenience."

The announcement explained that during an internal quality control process, Nokia identified a potential product quality issue that may potentially lead to a safety concern with certain AC-300 chargers, manufactured by a third-party supplier. Under certain conditions, the plastic cover of the charger's exchangeable plug could come loose and separate. If loose and separated, certain internal components may cause an electric shock if touched while the plug remains in the live socket.

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