Cyberoam announces 'deeper integration' with ConnectWise

Cyberoam accelerates process automation for managed security services delivery

Tags: ConnectWise (www.connectwise.com)Cyberoam
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Cyberoam announces 'deeper integration' with ConnectWise
By  Helen Gaskell Published  March 19, 2014

Global provider of network security appliances, Cyberoam has today announced ‘deeper integration' between Cyberoam Central Console (CCC) and ConnectWise, developer of service management software designed for IT service providers, VARs, ISVs and MSPs.

The development is aimed at enabling accelerated process automation meeting business-logic needs and simplified management of managed security services delivery. It allows automatic ticket generation and resolution for key security events on the ConnectWise service board, helping MSSPs eliminate manual intervention to generate and resolve tickets.

Abhilash Sonwane, senior vice president of Product Management at Cyberoam said: "Many MSSPs including our partners rely on ConnectWise to automate business process. We see a growing number of MSPs and MSSPs chasing emerging business opportunities in managing and securing customers' network infrastructure. To seize such recurring revenue opportunities, automation and operational efficiency are among key strengths. With this augmented integration with ConnectWise, Cyberoam aims to enable enhanced business value, simplified management and more efficient delivery of managed security services for our partners and MSSPs who use Cyberoam Central Console [CCC] for centralised security management as well as ConnectWise."

Cyberoam UTMs and Next Generation Firewalls already offer pre-built, out-of-the-box ConnectWise integration for bundled Security Reports with ConnectWise Management Summary Report. This gives ConnectWise partners including MSPs, direct access to key Cyberoam reports such as Websites Usage, Blocked Web Attempts, Internet Bandwidth Usage and Attacks Detection directly from the ConnectWise Management Summary interface.

The deeper integration will allow the ConnectWise platform to leverage the Web Application Programming Interface (API) of Cyberoam Central Console (CCC).

Flowgear has also been added between CCC and ConnectWise, which means the integration enables automatic ticket generation and resolution for all CCC alerts at the ConnectWise dashboard level.

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